Standard Return Policy

There are a few important things to keep in mind when returning an eBook you purchased from the Win Big Books:

• You have 7 calendar days to return an item from the date you purchased it.
• You have not viewed or printed, in total, more than twenty percent (10%) of the eBook.
• You have not previously returned the same eBook from a prior purchase.
• You have not returned a total of 3 or more eBooks in the past 30 days across all of your Win Big Books Accounts. 
• To be eligible to return our eBooks and digital products, your item, including any loyalty reward bonus entries, must be unused.

You can only return items purchased directly from the Win Big Books Store.

Abuse of Return Policy: Win Big Books reserves the right to refuse to sell or to provide refunds to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

Contact Win Big Books Support

You can always contact Win Big Books Support for assistance with a refund. A Win Big Books Support Specialist will assist you with your return. Should you meet our criteria for a return, we will process your refund at that time. To contact Win Big Books Support, please complete our Contact form. 

Once we receive your refund request, a refund is initiated immediately. We refund your purchase back to the original payment method.

As with any shopping experience, some terms and conditions apply to transactions through the Win Big Books Store. Please remember, that by placing an order at the Win Big Books Store, you agree to the terms set forth above along with Win Big Books Privacy Policy and Terms of Use.